Customer experience
Customer experience strategy, customer experience innovation, service design, brand ecosystem optimisation, customer journey architecture
Our Consulting offer
Whether it’s reinventing a customer experience, re-energising the employee experience or building a new business or brand extension that has experience at the core, we craft the strategy and design the blueprint for success.
Our multi-talented teams of consultants combine strategic smarts, creative invention, and commercial rigour with decades of design and delivery experience.
INNOVATIVE SOLUTIONS
We use behavioural, brand, and business insights to pinpoint the richest opportunities, then develop concepts and blueprints that will create true value.
Our methodology spans research and analysis, strategy development, creative concepting, experience blueprints, commercial modelling and investment cases, roadmapping and implementation.
Employee experience
Employee value propositions, onboarding, workplace culture, workplace design, internal communications, employee experience blueprints
Brand innovation
Proposition design, brand extensions, location-based experiences, business model innovation, experience identity
Behavioural insight
Primary research, ethnography, quant/qual, customer segmentation, customer profiles and personas, safaris
Advisory
Market analyses, strategic planning, playbooks, blueprints, masterplanning, investment cases
Consulting brought to life
We’re all about understanding what makes our fellow humans ‘tick’, and using that to create real value for them and for our clients – be that commercial, cultural or organisational.
TOM GRAY CHIEF STRATEGY OFFICER
