Consulting | Imagination
All Solutions

Consulting

Strategy, innovation and experience design blueprints for brands, businesses and organisations

Our Consulting offer

Whether it’s reinventing a customer experience, re-energising the employee experience or building a new business or brand extension that has experience at the core, we craft the strategy and design the blueprint for success.

Our multi-talented teams of consultants combine strategic smarts, creative invention, and commercial rigour with decades of design and delivery experience.


INNOVATIVE SOLUTIONS

We use behavioural, brand, and business insights to pinpoint the richest opportunities, then develop concepts and blueprints that will create true value.

Our methodology spans research and analysis, strategy development, creative concepting, experience blueprints, commercial modelling and investment cases, roadmapping and implementation.


Customer experience

Customer experience strategy, customer experience innovation, service design, brand ecosystem optimisation, customer journey architecture

Employee experience

Employee value propositions, onboarding, workplace culture, workplace design, internal communications, employee experience blueprints

Brand innovation

Proposition design, brand extensions, location-based experiences, business model innovation, experience identity

Behavioral insight

Primary research, ethnography, quant/qual, customer segmentation, customer profiles and personas, safaris

Advisory

Market analyses, strategic planning, playbooks, blueprints, masterplanning, investment cases

We’re all about understanding what makes our fellow humans ‘tick’, and using that to create real value for them and for our clients – be that commercial, cultural or organisational.

TOM GRAY CHIEF STRATEGY OFFICER

Imagine the possibilities. Let’s make them a reality.

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