Senior Account Manager

• Responsible for leading and managing mid-senior level client relationships by understanding their business goals, objectives, and challenges.
• Work closely with clients to develop and implement strategic plans and innovative solutions that drive business growth and achieve client objectives.
• Provide strategic direction and leadership to cross-functional teams to ensure that all projects are aligned with client goals and objectives.
• Manage and mentor Account Managers and junior teams, providing guidance, support, and feedback to ensure that all client expectations are met or exceeded.
• Develop and manage project budgets, ensuring that projects are profitable and that all costs are accounted for.
• Identify new business opportunities, develop and present proposals to clients, and negotiate contracts.
• Monitor project performance and provide regular updates to clients and internal teams to ensure that projects are completed on time and within budget.
• Identify potential project risks and develop contingency plans to mitigate them, escalating to Account Director and Senior Account Director when necessary. 
• Stay’s up-to-date with industry trends, best practices, and emerging technologies to provide strategic guidance and recommendations to clients.
• Independently creates, tracks, monitors and enforced detailed scopes of work for projects.
• Streamline internal processes and identify areas to improve efficiency and effectiveness.
• Provide exceptional customer service by responding promptly to client inquiries, addressing concerns, and ensuring that clients are satisfied with the level of service provided.

• 7 + years experience working in an agency environment.
• Has sound experience across multiple channels specifically events, experiential activations, exhibition design, digital, social media, screen content production and marcomms programs.
• The ability to work on and manage multiple projects concurrently.
• Excellent presentation, communication and client liaison skills.
• Excellent verbal and written communication skills to effectively communicate with clients, cross-functional teams, and internal stakeholders.
• Team player, must be flexible, inclusive, positive and helpful.
• Excellent attention to detail.
• Leads by behavior and attitude, not through position or tenure.
• Thinks strategically – knowledge of Imagination and Client practices.
• Inspires creativity and innovation – imagines creative solutions.
• Drives results – achieves high levels of customer satisfaction.
• Strong team player, able to collaborate effectively with cross-functional teams and internal stakeholders to achieve client objectives.
• A  leader, able to motivate and inspire their team and cross-functional teams to achieve client objectives.
• Exceptional problem-solving skills to identify potential issues and develop creative solutions to resolve them.
• Strong relationship-building skills to build and maintain positive relationships with clients, cross-functional teams, and internal stakeholders.
• Ability to manage multiple projects simultaneously, prioritizing tasks and resources to ensure that all projects are completed on time and within budget.
• Flexibility and adaptability, able to adjust to changing client needs and market conditions.
• Strong organizational skills, able to manage project timelines, budgets, and resources effectively.
• Ability to work weekends and holidays on occasion as required by client workload. 
• Must be able to travel internationally for up to two weeks at a time. 

What we can offer you: 

• Work with a state-of-the-art product and deliver it to exciting and innovative brands.
• Learning and development opportunities that contribute to professional growth.
• A fun, engaging work culture
• Be part of a mission-driven team that values agility, integrity, and excellence.
• Opportunity to contribute to large-scale, high-impact projects from day one.

Benefits and perks offered:

• Comprehensive paid time off benefits 
• Hybrid work model, where our team comes into the office a minimum of 3 days per week 
• Generous parental leave 
• Up to 4% safe harbor company 401k match
• Comprehensive, low-cost health benefits

Imagination believes that diversity, equity and inclusion are more than just words, and more than a legal framework or a moral obligation – they are guiding principles that, when acted upon, make us stronger, more innovative and more creative as an organisation.

We commit to not only significantly increasing our efforts to effect change today, but also to ensure that our efforts will be sustained for the long-term.

To support us on this journey we have appointed a Diversity, Equity and Inclusion Board to help shape our plans to bring about positive change, to help us learn and keep us all moving forward together.

We believe the responsibility for a diverse, equitable and inclusive workplace ultimately rests with all of us.

We believe that all employees should feel a sense of belonging at Imagination – regardless of their race, religion or belief, gender identity, age, sexual orientation, disability or background.

We believe racism has no place within our workplace or our work culture and we reject all forms of hatred, prejudice, intolerance and discrimination.

We believe that Black Lives Matter and it is our expectation that all employees become actively committed to making unbiased choices and are anti-racist in everything they do. Our Imagination community must share and live these beliefs, as diversity makes us stronger.

Our priority is humanity and our efforts towards a more diverse, more equitable and more inclusive workplace are never done.