Account Director

Client: 

• Ability to build and grow strong client relationships, as well as displaying an understanding of the client business that allows us to help influencing their thinking
• Provide highly responsive client service ensuring very high levels of client satisfaction 
• Manages reverse brief process with clients
• Propose new initiatives that help sustain and develop the account
• Effectively manage client communication, status updates and briefings to ensure the client is aware of delivery schedule
• Constantly looks for opportunities to grow their clients business
• Build relationships with your clients key external agencies
• Manages client project debrief process
• Will play either Client Lead or Project Lead on all projects
• Oversee a team of account managers and coordinators, providing them guidance and checking quality of work

Creative / Project: 

• Play internal client at all stages of the project.  You will come to be respected for your understanding of the client, their brand and their business priorities
• Design, understand and manage the scope and its deliverables lists
• Work closely with creative teams, production team and third party suppliers in developing briefs, timelines and running day-to-day the projects
• Design and collaborate on a workback schedule with all departments.  Ensure deadlines are communicated internally and externally and delivered accurately.
• Ensure internal departments have necessary information to execute on the deliverables list and communicate with clients on those needs
• Own agenda, meetings, client calls 
• Work with Resource Management to manage client workload (current and forecast)
• Works closely with the specialized Production Leads in the delivery of projects.
• Oversee budgets, change orders, and fee
• Understand burn reports
• Manages internal project debriefs.
• Manages the case study production process to ensure your clients projects are added to our case study library 

Financial / Commercial: 

• Oversees the project budget creation process and schedules. Reviews and approves the project budgets and schedules to ensure they are in line with the overall project delivery timelines.
• Accountable for all project revenue. Meet/exceed all defined project revenue targets defined by the client. Monitored and reported monthly.
• Work closely with your Client Service, Director in the growth and development of your clients
• Ensures Team process compliance (creative, financial & system)
• Accountable for timely reconciliation and client communication

• 10 + years experience working in an agency environment 
• Has sound experience across multiple channels specifically events, experiential activations, exhibition design, digital, social media, screen content production and marcomms programs.
• The ability to work on and manage multiple projects concurrently
• Excellent presentation, communication and client liaison skills
• Excellent verbal and written communication skills to effectively communicate with clients, cross-functional teams, and internal stakeholders.
• Team player, must be flexible, inclusive, positive and helpful
• Excellent attention to detail 
• Leads by behavior and attitude, not through position or tenure
• Thinks strategically – knowledge of Imagination and Client practices
• Inspires creativity and innovation – imagines creative solutions
• Drives results – achieves high levels of customer satisfaction
• Strong team player, able to collaborate effectively with cross-functional teams and internal stakeholders to achieve client objectives.
• A strong leader, able to motivate and inspire their team and cross-functional teams to achieve client objectives.
• Exceptional problem-solving skills to identify potential issues and develop creative solutions to resolve them.
• Strong relationship-building skills to build and maintain positive relationships with clients, cross-functional teams, and internal stakeholders.
• Ability to manage multiple projects simultaneously, prioritizing tasks and resources to ensure that all projects are completed on time and within budget.
• Flexibility and adaptability, able to adjust to changing client needs and market conditions.
• Strong organizational skills, able to manage project timelines, budgets, and resources effectively.
• Ability to work weekends and holidays on occasion as required by client workload. 
• Must be able to travel internationally for up to two weeks at a time. 

What we can offer you: 

• Work with a state-of-the-art product and deliver it to exciting and innovative brands.
• Learning and development opportunities that contribute to professional growth.
• A fun, engaging work culture
• Be part of a mission-driven team that values agility, integrity, and excellence.
• Opportunity to contribute to large-scale, high-impact projects from day one.

Benefits and perks offered:

• • Comprehensive paid time off benefits 
  • Hybrid work model, where our team comes into the office a minimum of 3 days per week 
  • Generous parental leave 
  • Up to 4% safe harbor company 401k match  
  • Comprehensive, low-cost health benefits

Imagination believes that diversity, equity and inclusion are more than just words, and more than a legal framework or a moral obligation – they are guiding principles that, when acted upon, make us stronger, more innovative and more creative as an organisation.

We commit to not only significantly increasing our efforts to effect change today, but also to ensure that our efforts will be sustained for the long-term.

To support us on this journey we have appointed a Diversity, Equity and Inclusion Board to help shape our plans to bring about positive change, to help us learn and keep us all moving forward together.

We believe the responsibility for a diverse, equitable and inclusive workplace ultimately rests with all of us.

We believe that all employees should feel a sense of belonging at Imagination – regardless of their race, religion or belief, gender identity, age, sexual orientation, disability or background.

We believe racism has no place within our workplace or our work culture and we reject all forms of hatred, prejudice, intolerance and discrimination.

We believe that Black Lives Matter and it is our expectation that all employees become actively committed to making unbiased choices and are anti-racist in everything they do. Our Imagination community must share and live these beliefs, as diversity makes us stronger.

Our priority is humanity and our efforts towards a more diverse, more equitable and more inclusive workplace are never done.