About us
We spark the imagination Changing the way people think, feel and act
Overview
We’re looking for a collaborative, motivated, and organized team player who thrives in a fast-paced, creative environment. This role is ideal for someone with around 2–3 years of relevant professional experience (or equivalent transferable skills) who is eager to grow their career in client services and make an impact within our rapidly expanding New York office.
You will have the opportunity to support a range of exciting projects — from client proposals and event delivery to strategic research and internal initiatives. This role will allow you to build strong client relationships, contribute to new business growth, and be part of a global creative team.
At Imagination, our Beliefs & Behaviours guide everything we do: Respect, Rigour, Creativity, and Bravery. We’re looking for someone who shares these values and is excited to help us deliver world-class experiences.
Key Responsibilities
Client Development
- Lead new business pitches, including research, brief development, creative input, and budget coordination
- Build and expand professional relationships with prospects and clients
- Contribute to thought-leadership content and support industry networking opportunities.
- Ensure accurate documentation of client and project information in our systems
- Support development of client case studies and marketing materials
Project Delivery
- Support a variety of B2C and B2B experiences such as product launches, customer events, press events, employee engagement, and virtual experiences
- Collaborate with strategy, creative, production, and account teams to ensure projects meet client objectives, budgets, and timelines
- Assist in preparing detailed budgets and coordinate with finance teams on reconciliations
- Support onsite logistics including venue arrangements, event materials, travel coordination, and client support
- Travel occasionally to support project delivery
Team Collaboration & Leadership
- Mentor and guide junior team members (including those outside your direct reporting line)
- Partner with senior leadership to track and report on project resourcing needs
- Contribute ideas to elevate the agency’s work and processes
- Foster strong working relationships across teams, demonstrating flexibility and a team-first mindset
New Business & Marketing
- Prepare and maintain new business presentations and credentials decks
- Coordinate award submissions and maintain case study libraries
- Support social media and marketing initiatives where relevant
Administration & Office Culture
- Organize meetings, agendas, and materials for internal and external stakeholders
- Assist with expense and time reporting for senior leadership
- Contribute to the planning of office events, staff meetings, and social activities
- Support initiatives that build culture, such as sourcing branded items, team activities, and community initiatives
- Maintain onboarding resources to ensure new team members are integrated smoothly
Skills, Knowledge and Expertise
- Around 2–3 years of relevant professional experience in client services, project coordination, or a related field
- Effective communication skills, with the ability to engage confidently with colleagues, clients, and partners at all levels
- Excellent organizational skills with the ability to manage multiple priorities and meet deadlines
- High attention to detail, accuracy, and efficiency
- Proficiency in Microsoft PowerPoint, Excel, Google Slides, and Google Sheets
- Numeracy and database management skills
- A proactive, solutions-focused mindset with openness to learning and applying new tools and approaches
- Nice to have (not essential): event management experience, familiarity with video production, or experience coordinating executive travel and logistics
- Adaptability: Ability to research and identify suitable venues, suppliers, and partners (local knowledge a plus but not required)
Benefits
What we can offer you:
- Work with a state-of-the-art product and deliver it to exciting and innovative brands
- Learning and development opportunities that contribute to professional growth
- A fun, engaging work culture
- Be part of a mission-driven team that values agility, integrity, and excellence
- Opportunity to contribute to large-scale, high-impact projects from day one
Benefits and perks offered:
- Comprehensive paid time off benefits
- Hybrid work model, where our team comes into the office a minimum of 3 days per week
- Generous parental leave
- Up to 4% safe harbor company 401k match
- Comprehensive, low-cost health benefits
WHAT MAKES US, US
DE&I
Imagination believes that diversity, equity and inclusion are more than just words, and more than a legal framework or a moral obligation – they are guiding principles that, when acted upon, make us stronger, more innovative and more creative as an organisation.
We commit to not only significantly increasing our efforts to effect change today, but also to ensure that our efforts will be sustained for the long-term.
To support us on this journey we have appointed a Diversity, Equity and Inclusion Board to help shape our plans to bring about positive change, to help us learn and keep us all moving forward together.
We believe the responsibility for a diverse, equitable and inclusive workplace ultimately rests with all of us.
We believe that all employees should feel a sense of belonging at Imagination – regardless of their race, religion or belief, gender identity, age, sexual orientation, disability or background.
We believe racism has no place within our workplace or our work culture and we reject all forms of hatred, prejudice, intolerance and discrimination.
We believe that Black Lives Matter and it is our expectation that all employees become actively committed to making unbiased choices and are anti-racist in everything they do. Our Imagination community must share and live these beliefs, as diversity makes us stronger.
Our priority is humanity and our efforts towards a more diverse, more equitable and more inclusive workplace are never done.
Application
If you are not a perfect fit for the description above, please feel free to make a case for why you’re the right person for the job.
Send us a cover letter and state why you think we should consider you.
Talent comes in all forms and we want to encourage applications from as many different backgrounds as possible.
