About us
We spark the imagination Changing the way people think, feel and act
Overview
As an Account Director at Imagination you will be responsible for managing the day-to-day business across your client’s projects. Your client will come to see you as a trusted partner and will see you as the point of contact for all new project briefs. As Account Director you will convert these briefs from Proposal to WIP as you build a project team with the support of Imagination’s creative and production leads.
At times you will run projects yourself or assign this role to a Producer while at all times keeping close to the project ensuring our delivery exceeds the client expectations whilst satisfying the revenue requirements for Imagination.
At all times you will be accountable for the overall client relationship and are expected to proactively pursue new client opportunities. The role is diverse, touching a variety of different divisions of our Client’s business and taking on new ones as the business diversifies.
You will also be responsible for assisting with various marketing initiatives for the agency, as well as helping out with new business activity and running pitches.
The work ranges from internal comms, digital, design, events (small – large scale), exhibitions, brand activations, content development and experience design (digital converging with interior design and community).
Reporting into the Business Director – we are looking for an experienced Account Director with solid client service skills, who is confident and that can show initiative – a real problem solver.
As an Account Director, you’ll play a vital role in turning client ideas into impactful realities. From concept to completion, you’ll lead projects that reflect our bold standards while creating a positive, inclusive environment where every team member can thrive.
Key Responsibilities
- Client Leadership: Build and maintain strong relationships across all levels of the client organisation, from C-suite executives to mid-level and junior staff. Demonstrate proven experience in handling clients with professionalism and tact to ensure positive outcomes in every interaction and deliver an exceptional client experience.
- Project Ownership: Take a hands-on approach in managing live and experiential projects, from interpreting the initial brief (or developing reverse briefs when needed) to full execution. Ensure each project aligns with client expectations, delivering results that meet business goals and exceed client standards.
- Budget Management: Demonstrate proficiency in developing and managing multiple budgets, from small-scale projects to multi-million-dollar initiatives. Ensure each project is executed on time and within budget, with a strong focus on financial accuracy and alignment with client objectives.
- Innovative Storytelling: Work closely with the creative team to develop breakthrough ideas that generate excitement beyond the event itself. Craft narratives that captivate audiences and inspire sharing, making each project a memorable brand moment.
- Team Collaboration: Work closely with internal teams, mentor project leads, and foster a culture of excellence and creativity.
- Business Growth: Identify opportunities to expand business, introduce new services, and support revenue growth aligned with client objectives.
Skills, Knowledge and Expertise
- 8 + years proven experience working in an agency environment
- Has sound experience across multiple channels specifically events, experiential activations, exhibition design, digital, social media, screen content production and marcomms programs
- The ability to work on and manage multiple projects concurrently
- Proficient presentation, communication and client liaison skills
- Team player, must be flexible, inclusive, positive and helpful (both internal and external)
- Create and maintain a collaborative, respectful, and supportive environment (both internal and external)
- Advanced attention to detail
- Leads by behaviour and attitude, not through position or tenure
- Thinks strategically – knowledge of Imagination’s and Client’s practices
- Inspires creativity and innovation – imagines creative solutions
- Drives results – achieves high levels of customer satisfaction
Benefits
- Hybrid work model, where our team comes into the office a minimum of 3 days per week
- Birthday leave
- Parental leave
- Weekly team social
- Monthly office social events
- Paid volunteer Day
- Professional Development Opportunities (run internally)
- Modern Office space with views of the Sydney Harbour Bridge
WHAT MAKES US, US
DE&I
Imagination believes that diversity, equity and inclusion are more than just words, and more than a legal framework or a moral obligation – they are guiding principles that, when acted upon, make us stronger, more innovative and more creative as an organisation.
We commit to not only significantly increasing our efforts to effect change today, but also to ensure that our efforts will be sustained for the long-term.
To support us on this journey we have appointed a Diversity, Equity and Inclusion Board to help shape our plans to bring about positive change, to help us learn and keep us all moving forward together.
We believe the responsibility for a diverse, equitable and inclusive workplace ultimately rests with all of us.
We believe that all employees should feel a sense of belonging at Imagination – regardless of their race, religion or belief, gender identity, age, sexual orientation, disability or background.
We believe racism has no place within our workplace or our work culture and we reject all forms of hatred, prejudice, intolerance and discrimination.
We believe that Black Lives Matter and it is our expectation that all employees become actively committed to making unbiased choices and are anti-racist in everything they do. Our Imagination community must share and live these beliefs, as diversity makes us stronger.
Our priority is humanity and our efforts towards a more diverse, more equitable and more inclusive workplace are never done.
Application
If you are not a perfect fit for the description above, please feel free to make a case for why you’re the right person for the job.
Send us a cover letter and state why you think we should consider you.
Talent comes in all forms and we want to encourage applications from as many different backgrounds as possible.
