Privacy Policy

Imagination is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries please contact us at

Terms & Conditions

The contents of (“the imagination web site”) are protected by copyright : ©2018 The Imagination Group Ltd and/or its clients and suppliers. Reproduction of part or all of the imagination web site is prohibited other than in accordance with this Notice. All rights are reserved.

We grant you the non-exclusive right to use material from the imagination web site provided that: - the material is copied solely for educational and personal use and will not be copied or posted on any network, computer, web site or publication or broadcast in any media or distributed by any means for any commercial purpose whatsoever; the material shall not be amended or modified in any way; and the copyright notice originally included in the material shall appear on all copies. Some parts of the imagination web site contain images that are the copyright material of our clients and/or suppliers.

We cannot accept responsibility for any other web site which you may access through the imagination web site. Such links are provided only for convenience and we cannot endorse or accept any responsibility for the contents or the use of any such web sites.

We also disclaim any responsibility for any views which may be expressed on the imagination web site or on any web sites which may be linked to the imagination web site.

We do our best to ensure that information on the imagination web site is correct but we do not accept any liability whatsoever for its content or for errors or omissions. We cannot guarantee that everything on the imagination web site is free from viruses or defects and assume no responsibility whatsoever for any damage to visitors’ computers or any other equipment.

Information on the imagination web site is provided “as is” without any warranties of any kind. To the fullest extent permitted by law, we and our suppliers exclude all warranties, including, without limitation, warranties of merchantability, non-infringement of third-party rights and fitness for a particular purpose.

We and our suppliers make no warranties about the accuracy, reliability, completeness or timeliness of the material, information, services, software, text, graphics or links.

In no event will we be liable to any party for any damages whether direct, indirect, incidental, special, consequential or other for any use or inability to use the imagination web site or its contents, or of any hyperlinked web site, including, without limitation, any damages for lost profits, business interruption, loss of programs or other data, even if we are expressly advised of the possibility of such damages. Information on the imagination web site may contain technical inaccuracies or typographical errors. The information contained on the imagination web site may be changed at any time without prior notification to you.

These terms and your use of the imagination web site shall be governed by and in accordance with English law. If any provision of these exclusions and disclaimers shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

The Imagination Group Ltd

Registered in England and Wales with company registration number 1385613

Registered office 25 Store Street, South Crescent, London WC1E 7BL

VAT registration number 524263073


As a client-focussed organisation, Imagination seeks to conform to industry best practice while transforming business through creativity. To demonstrate our on-going commitment to the ever changing business and marketing needs of our clients, our processes and procedures are externally audited by the BSI Group to the following ISO Standards: Imagination is focussed on managing risk in all its forms, at all levels of the company and in all disciplines on each and every project. And we are committed to continuous service improvement to the benefit of clients, stakeholders, and staff.

Imagination has an established and mapped core process system to ensure the smooth running of all projects, the delivery of customer satisfaction and the building of strong client relationships. Imagination’s six stage project management process - Our Way - encompasses all the elements necessary to ensure projects are correctly managed and delivered - from the development of the initial brief through to delivery and final invoicing. Clients are encouraged at every stage to participate, review and comment on all aspects of the project.

In this way, we ensure that safeguards are in place to facilitate innovative yet practical creative solutions, focused communication and consistently high levels of client satisfaction.

ISO 9001:2008 Quality Management

Imagination is certificated to the ISO 14001 Environmental Management standard in Europe to a level appropriate to the nature and scale of its organisation and activities with the aim of effectively managing and reducing the impact of our business processes on the environment worldwide. The Environmental Policy evidences senior management’s commitment to protecting the environment, reducing waste, meeting our contractual and compliance obligations, and working with interested parties including clients, suppliers, local authorities, local communities and our staff.

ISO 14001:2004 Environmental Management

Imagination was first certificated to the ISO 27001:2013 Information Security Management Standard in September 2016. The company’s Integrated Management System which complies with the requirements of ISO 9001 Quality Management, ISO 14001 Environmental Management and now ISO 27001 is intended to inspire confidence within Imagination that the company can articulate and demonstrate industry best practice when responding to client needs.

Certification to ISO 27001 provides assurance within the company, and to clients and partners that the confidentiality, integrity and availability of their information will be managed appropriately. It ensures that information security decisions and investments are based on risk assessment of the relevant assets. It re-enforces the company’s ongoing ability to meet contractual commitments through appropriate business continuity plans.

Imagination’s Integrated Management System takes into account business and regulatory requirements, and contractual security obligations. It is designed to raise the awareness of all employees and relevant contractors so they can identify and fulfil contractual, legislative and company specific security management responsibilities.

If you require further details, please contact our Information Security Officer.

ISO 27001:2013 Information Security Management

Key Policies

Imagination is focussed on managing risk in all its forms, at all levels of the company and in all disciplines on each and every project, and we are committed to continuous service improvement to the benefit of clients, stakeholders, and staff. Please follow the links below for more details on each of our key policies.

Privacy Policy

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Modern Slavery Policy

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Supplier Information Security Requirements

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Anti-Bribery Policy

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Modern Slavery Statement

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Environmental Policy

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Health & Safety Policies

Europe Policy

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Asia Policy

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Australia Policy

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Americas Policy

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