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Digital Project Director



Role Overview:

This role demands an organised and experienced Digital Project Director project managing concepts from ideation to software delivery. Projects may range from interactive, content/film, VR, CGI and 360 film, RFID, QR, social media and mobile applications, always within the context of a fully integrated experience.

Detailed responsibilities:

  • To be the primary point of contact for delivery on individual projects, working on multiple projects in different stages of delivery at any given time; or to deliver individual elements of a larger programme of work, reporting into the Digital Production Director - Studio
  • To lead and manage the Digital Project Managers within the team (Studio or Freelance) to get the most effective and creative output from the Digital Technical/Developer, UX and Creative teams.
  • Work with the Studio’s to leverage our supplier network to support creation and delivery of digital experiences. To build strong relationships with our global and local clients as a trusted digital expert and partner
  • To act as initial point of escalation
  • Identify and manage risk, communicating potential impacts and mitigation to relevant stakeholders
  • Ensure you and your team provide regular status updates to the Digital Client Director and Studio’s Digital Production Director


  • Liaise closely with Client Services teams and clients to capture requirements and ensure full engagement and satisfaction throughout each milestone of each project
  • To enforce the use of User Story lead requirements capture - using this as a communication tool to allow the client services and developers to fully understand the brief
  • To ensure all solutions are fully scoped within the agreed department methodology with the Creative and Technical teams, ensuring they can be delivered within time and budget constraints
  • To ensure all projects are supported by thorough, accurate, clear and concise documentation throughout the project lifecycle.
  • To promote and refine our approach to lean/agile process, working with the business to strive for continuous improvement
  • Maintain an up-to-date Our Way file for each project (subject to regular audits)
  • To identify and engage project teams, including external partners and freelance resources
  • Enforce the Digital Production Framework within Cream Team, ensuring standards, process and tools are adhered too within all digital Cream Team projects

Content Creation

  • Scoping, messaging, mood/tone of voice, concepts, content, storyboards, design, scripts, audio, photography, film, and motion graphics
  • Engaging with internal teams within Connected Experience (Creative, Edit Suites, Writers)
  • Engaging with supplier networks for support or bespoke content requirements (e.g. film crews, VR studios, 360 film)
  • To motivate all members of project teams to be their best, and to enable excellence through a supportive environment

Software Build

  • Developing activations as products, which are always on, rather than planning them as one-off installations
  • Wireframes and UX sign off pre-build
  • Engaging our software test supplier at the inception point of the project
  • Ensuring the test scripts match the requirements of the project
  • Ensuring the iterations from QA to the next release happen in a trackable way, maintaining release control at all times
  • Engaging our suppliers with the correct level of scoping documentation
  • To be hands-on and manage all aspects of a project as required, including scoping, strategy, UX, creative development and technical development, testing and deployment (incl. on-site attendance if required)
  • To motivate all members of project teams to be their best, and to enable excellence through a supportive environment


  • To ensure quality and on-time and on-budget delivery of projects
  • To develop high level and low level schedules depending on the projects needs
  • Actively manage budgets, controlling cost and tracking revenue
  • To ensure third party and freelance resources are engaged through approved channels, with appropriate contracts and funding in place prior to work starting
  • To assist in the induction of production staff, arranging (and at times carrying out) training in Imagination systems and processes
  • Fulfilling the role in compliance with company policies and procedures, for example (but not limited to) ISO documentation, Digital Project Governance Standards and Information Security training

If this role sounds like you, we look forward to hearing from you.

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